Frequently Asked Questions

Delivery time depends on where you are. To Cape Town, Durban, Johannesburg and Pretoria it's usually 1–3 working days. Regional areas take around 5–6 working days, and remote areas 3–7 working days. Your exact delivery estimate is confirmed at checkout, and as soon as your parcel is collected by the courier you'll receive a tracking link by email so you can follow it door to door.

Click Register at the top of the site, enter your name, email and a password, and you're done. An account isn't required to check out, but having one lets you track orders, view your order history and check out faster next time. If you've ordered before, you can also create an account using the same email and we'll link your previous orders.

If you have an account, sign in and update your saved address under Addresses before placing your next order. To change the address on an order you've already placed, contact us as soon as possible — if the parcel hasn't been dispatched yet we can update it. Call us on 021 030 0120 or email tyron@atlanticoent.co.za with your order number.

Once your order ships you'll get an email with a tracking link from the courier — just tap it to see live progress. You can also follow your parcel on our Track Your Order page, and if you have an account you'll see the status of every order under My Account. Can't find your tracking details? Send us your order number and we'll forward them.

No. We never see or store your full card details. All payments are handled by our secure, PCI-compliant payment partners — Payfast, Ozow, Stitch, Payflex, PayJustNow, Mobicred and Peach — so your card information goes straight to the bank and is never saved on our site.

You can pay by card or instant EFT through Payfast, Ozow or Stitch. We also offer interest-free instalments with Payflex and PayJustNow, and credit through Mobicred — so you can spread the cost over 2–6 payments at no extra charge. All the options are shown at checkout.

All our prices include 15% VAT as required in South Africa, so the price you see is the price you pay — there's no tax added at checkout. A tax invoice is emailed with your order confirmation, and we're happy to issue one in your business name on request.

We ship nationwide across South Africa with fast, reliable delivery on every order. For deliveries to other countries in Southern Africa, please email us first with your address and what you'd like to order, and we'll arrange a courier quote for you.

In most cases yes — we try to send your whole order in a single parcel. Occasionally, when items ship from different stock locations or are different sizes, your order may arrive in more than one delivery. If that happens you'll get a separate tracking link for each parcel, and you're never charged extra for the split.

If you change your mind, you may return any unopened, unused item in its original packaging within 7 days of receiving it. Returns must be requested and received back with us within 14 days of delivery, and the item must be in new condition with all packaging, accessories and documentation included. Please contact us before sending anything back. Full terms are on our Returns & Refunds page.

We're sorry about that — we'll make it right at no cost to you. Call us on 021 030 0120 or email tyron@atlanticoent.co.za with your order number and a photo of what you received. We'll arrange collection and get the correct item out to you straight away.

Please let us know as soon as possible. Visible damage must be reported within 10 working days of delivery, and any damaged or faulty item within 14 working days. Send us your order number and clear photos of the damage (including the packaging) by email to tyron@atlanticoent.co.za or call 021 030 0120. Once our team has assessed it we'll arrange a replacement, repair or refund — see our Returns & Refunds page for details.

Please don't send anything back until we've approved the return — returns made without prior approval may result in additional costs for which you'll be responsible. Once we've approved it, our team will confirm the return address and guide you through the packaging and courier arrangements. We're based in Maitland, Cape Town, 7405. Always include your order number with the parcel.

Call us on 021 030 0120 during office hours, email tyron@atlanticoent.co.za, or send us a message through the form on our Contact page — we reply to messages within one business day.

Contact us immediately. If your order hasn't been dispatched yet, we can correct the address before it ships — call 021 030 0120 or email tyron@atlanticoent.co.za with your order number and the correct address. If it has already shipped, we'll work with the courier to redirect it where possible.

Yes, as long as it hasn't shipped yet. Because we dispatch quickly, please contact us as soon as possible on 021 030 0120 or tyron@atlanticoent.co.za with your order number. If the order has already left us, you can return it once it arrives under our returns policy.

Many of our products restock regularly. If something you want is out of stock, email us at tyron@atlanticoent.co.za with the product name and we'll tell you the expected restock date — and where possible reserve one for you or take a pre-order so you're first in line when it arrives.