1. Where We Deliver

Lighting & Home delivers nationwide, to any physical street address in South Africa. Deliveries are made by our courier partners during standard business hours, Monday to Friday, excluding public holidays.

We are unable to deliver to a PO Box. Please give us a physical address at which someone will be available to receive and sign for your parcel.

2. Delivery Timeframes

For items that are in stock, we aim to deliver within the following timeframes, calculated from the date your payment has been received:

• Central areas in South Africa: 2–7 business days
• Outlying areas in South Africa: 5–7 business days
• Special freight items (large or bulky goods): 15–21 business days

For products that are made to order or not currently in stock, please refer to the estimated availability date shown on the product page.

These timeframes are estimates and are not guaranteed. We will notify you if we are unable to meet an estimated delivery timeframe but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

3. Delivery Charges

Delivery charges are calculated at checkout, based on your delivery address and the size and weight of your order. The delivery charge that applies to your order is always shown to you before you pay — there are no delivery costs added after checkout.

4. Order Processing

Orders are processed once payment has been received and cleared. Orders placed over a weekend or public holiday are processed on the next business day.

We will send you an acknowledgement with your order reference number and the details of the products you have ordered. Please note that an acknowledgement is not an acceptance of your order — a contract of sale comes into effect only once we have accepted your order, as set out in our Terms and Conditions.

5. Tracking Your Order

As soon as your order is dispatched, we will email you a tracking reference so you can follow your parcel to your door. You can also follow your order at any time from Track Your Order, or from the order history in My Account.

6. Receiving Your Delivery

Items will be delivered to the address you provided when placing your order. For special freight items, the courier may contact you directly to agree on an appropriate delivery time.

Upon delivery you will be asked to sign a delivery form, confirming that the product was delivered in the correct condition, without obvious defects or damage. Please inspect your parcel before signing for it.

All risk in the product passes to you upon delivery, except that, where delivery is delayed due to a breach of your obligations, risk passes at the date when delivery would have occurred but for that breach.

7. If We Cannot Reach You

If, for any reason, the courier cannot reach you at the agreed delivery time, we will provide you with instructions to either collect the product directly from a courier depot (in the case of regular parcels) or to re-arrange the delivery (in the case of special freight). The courier may also leave a card with re-delivery or collection instructions.

In these situations, Lighting & Home reserves the right to charge you for any additional costs incurred (for example, further delivery attempts and storage), or to cancel the sale, in which case we will refund you the net amount — the amount you paid, less delivery and storage costs.

Please ensure that you are ready for safe receipt of your order without undue delay, and at any time reasonably specified by us.

8. Damaged, Faulty or Incorrect Deliveries

In the unlikely event that your item arrives damaged, faulty, or is not what you ordered, please notify us as soon as possible and in any event within 10 working days of delivery. Visible damage that is not reported within this period cannot be claimed for.

Do not return any product before speaking to our customer care team, as you may be responsible for any associated expenses if you do. Full details of how we handle returns, replacements and warranty claims are set out in our Returns and Refunds Policy.

9. Your Rights

Nothing in this Delivery Information limits your rights under the Consumer Protection Act, 68 of 2008 or the Electronic Communications and Transactions Act, 25 of 2002.

10. Need Help?

For any queries about a delivery, please contact our customer care team at tyron@atlanticoent.co.za or call us on 021 030 0120.